This policy explains how SSY WONDERCART SDN. BHD. 202501049790 (1651198-P) ships. It covers the regions we reach, the time each stage takes, what the customer pays and how a parcel is followed from our door to theirs.
1. Where we deliver
Our network covers two service areas:
Peninsular Malaysia: every state is served.
East Malaysia: Sabah & Sarawak are served.
2. How quickly orders go out
Two steps come before the courier does:
Processing: we prepare every order within 1–3 business days, a count that leaves out weekends and public holidays.
Confirmation: on dispatch the customer receives a confirmation email carrying the tracking information for that parcel.
3. How long delivery takes
Time in transit follows the destination, and since we do not offer overnight or next-day delivery, the table below is what to plan around.
Read those windows as estimates: courier operations, seasonal holidays and extreme weather can each stretch them.
4. What delivery costs
Almost always nothing, and here is the whole of it:
Free shipping: the standard shipping fee is waived, which is the kind of value we would rather give than advertise.
The one exception: bulk or specialised promotional orders may still have a fee calculated at checkout from total weight and destination, where that applies.
5. How the parcel is tracked
Tracking arrives without being asked for:
The number: once our courier partner has the parcel, a tracking number and a direct link go out by email or SMS.
The link: it follows the parcel’s progress in real time.
For anything to do with a delivery, our team is ready to help.
📧 Email: ssywondercraft@outlook.com
📞 Phone: (+60) 1113269037
🏢 Address: 1-109, PLAZA AMPANG JAYA, JALAN AMPANG MEWAH 1, TAMAN AMPANG MEWAH, 68000 AMPANG SELANGOR
🌐 Website: https://ssywondercart.xyz/contact-us/