This policy explains how a customer cancels an order with SSY WONDERCART SDN. BHD. 202501049790 (1651198-P). Plans change, and the window below is built for exactly that.
1. When you can cancel
Timing is what decides it:
Inside the window: an order cancelled within 24 hours of purchase is refunded in full.
Outside it: after 24 hours cancellation may not be possible, since the order may already have been processed or shipped.
2. How to cancel
Two steps, and the first is the urgent one:
Get in touch: the customer contacts our customer service team immediately with the Order Number.
Wait for the check: our support team verifies the status of that order and confirms whether it is still eligible.
3. When the refund lands
Once a cancellation is approved, the money is on its way back:
Where it goes: the refund is issued to the original payment method.
How long it takes: allow 7–14 business days for it to be processed and to appear in the account.
For anything to do with a cancellation, our team is ready to help.
📧 Email: ssywondercraft@outlook.com
📞 Phone: (+60) 1113269037
🏢 Address: 1-109, PLAZA AMPANG JAYA, JALAN AMPANG MEWAH 1, TAMAN AMPANG MEWAH, 68000 AMPANG SELANGOR
🌐 Website: https://ssywondercart.xyz/contact-us/