This policy explains when a return, refund or exchange is possible with SSY WONDERCART SDN. BHD. 202501049790 (1651198-P). The grounds are few, and we would rather name them here than surprise the customer later.
1. When a claim is accepted
Items sold are not exchangeable or refundable, and four conditions are the only exception:
Wrong item: the merchant sent something other than what was ordered.
Not as advertised: the item does not match the specifications, description, features or information shown on the website.
Poor condition: the item was spoiled, damaged or defective on delivery.
Late arrival: the delivery exceeded the timeline set in our Shipping Policy.
2. What we need to see
Three pieces of evidence, and a claim cannot be opened without all of them:
Unboxing video: clear and continuous, showing the unopened parcel, the shipping label, the packaging and the item received.
First-use video: clear footage of the item’s first use, where that applies.
Supporting documents: photographs, order details or anything else we request.
3. How soon it has to reach us
The window is short, so send it the moment a problem appears:
Submit: the request goes to our customer support team at ssywondercraft@outlook.com within 24 hours of the item being received.
Attach: a request arriving after that 24-hour reporting period, or arriving without the evidence above, cannot be accepted.
For anything to do with a return, refund & exchange, our team is ready to help.
📧 Email: ssywondercraft@outlook.com
📞 Phone: (+60) 1113269037
🏢 Address: 1-109, PLAZA AMPANG JAYA, JALAN AMPANG MEWAH 1, TAMAN AMPANG MEWAH, 68000 AMPANG SELANGOR
🌐 Website: https://ssywondercart.xyz/contact-us/